SHIPPING & DELIVERY
Shipping to the U.S and EU.---FREE Standard Shipping
Shipping to rest of the world---The shipping fee is about 5-10% of the product price
Delivery Time = Handling Time + Shipping Time (+ any holidays)
( The doll in stock US or EU delivery total time 2-5 days )
We check inventory every day to ensure that there are sufficient stocks for every product. Order processing time can range from 3 - 5 business days, depending on the selected customization options and the number of orders in queue.
*Please understand that a sex doll is a customized product that is made-to-order according to the customer's specifications. Although we strive to ship every order in the above time-frame, processing time could be slightly longer in exceptional cases.
Shipping time depends on the shipping methods you choose:
It will take 7-15 days for delivery depends on your location.
Note: Due to the COVID-19's outbreak and less flight available, we have no ability to control the delivery time of each order, some orders may take longer than expected.
Standard Freight Shipping
It will take 25-35 business days for delivery depends on your location.
PS: Due to COVID-19, we are experiencing manufacturer and distribution delays. At the same time, orders are shipped via UPS or FedEx are also experiencing delivery delays.
Has my order been dispatched yet?
Most orders are generally dispatched within 3 days (Excludes Weekend) but may up to 5 days, sometimes longer. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email, contact us at us, and we can give you realtime information on whether your order has been dispatched or not. It always takes 1 to 2 days before the package is checked into the carrier's tracking system. Since the sex doll is a special product, only one ship is shipped once a week, so tracking numbers usually update in 3 to 7 days.
Do your prices include VAT?
Yes, VAT is only for orders within the EU (European Union)..
My item arrived broken or damaged what can I do?
If your product is damaged please reject the item and take a photo in time. Contact us mail as soon as possible. We will arrange a new shipment within 48 hrs. We are not responsible for any damages to boxes, cases or other packaging. This is the carrier's responsibility to handle them with care, we have no control over this.
Why did I not receive a confirmation email after placing the order?
There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still can not find it, please do let us know.
I don't have a tracking number, when will I get it?
When you receive your dispatched email, it will be there most of the time, if you can not find it, please email us at us for an update on your tracking.
For more shipping information, please contact us via email or filling out the ‘Contact Us’ form, we will usually get back to you within 2 hours.
YouQDoll shall not be held responsible if shipments are delayed for any reason beyond YouQDoll control.
These terms are accepted when placing an order at YouQDoll.